Refund policy

Returns and Refunds

If there is an issue with your order, we won’t leave you hanging! Below are our policies on returns for each product. We honor a 14-day return policy on eligible products. We do our best to offer color-accurate photography of the artwork, but please be mindful that calibrations often vary between devices. If color calibrations are of concern, we recommend viewing the item from multiple devices (desktop, iPhone, etc.)

To be eligible for a return, your item must be in the same condition that you received it, without damage of ANY kind.

Fine Art Prints (eligibility varies): Prints are very delicate (one could say extremely). Only if prints are unhandled and in their original packaging, will they be eligible for return. If returned prints are deemed unfit upon inspection for any reason, we reserve the right to deny a refund.

Originals (not eligible): All original purchases are final at the time of sale and Joy personally pays a generous amount to ship them with the utmost care directly to your door.

We do not offer returns, refunds, or exchanges for change-of-mind purchases. Only faulty merchandise or damaged products will be considered for refund.

To be eligible for a return, you’ll also need the receipt or proof of purchase.

To start a return, you can contact us at joyofdivineorigins@yahoo.com. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted, and no refund will be issued.

You can always contact us for any return questions at joyofdivineorigins@yahoo.com.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days or by money order in the mail.

Please remember it can take some time for the USP, your bank, or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at joyofdivineorigins@yahoo.com.